Account Login
Account Login is your resource to access and manage your account with SERS. Features available on Account Login include the ability to:
Customer Contact Center: 1-888-827-3847. (select option 3 for myVRS online assistance) International Dialing: +1 804-649-8059. TDD: 1-804-289-5919. Hours: Monday-Friday, 8:30 a.m. 5:00 p.m. Map & Directions. Note: Best times to call are Wednesday, Thursday and Friday afternoons. For more information about TSP, see their website. See the SSA website for more information about the Social Security portion of your retirement benefit. This website covers the Federal Employees Retirement System. Through the menu links on the left, you can find information about the following FERS retirement topics.
- Send a secure message and it will be answered by our Representatives
- Review your account balance and service credit
- Create estimates of benefits
- Schedule counseling appointments
- Create an application for Service Retirement, Disability Benefits, or Refund
- Update personal information, such as address, beneficiary, direct deposit, and tax withholding
Call Our Representatives
Columbus area: 614-222-5853
Toll-free: 800-878-5853
Our Member Services Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday to assist you.
Office Information
Contactum Info System Information
In accordance with Governor DeWine’s Responsible Restart Ohio plan and guidance , our office is currently closed to visitors.
Business Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.
SERS is located in downtown Columbus at 300 E. Broad St. Free parking is available in SERS’ parking garage. The parking garage entrance is located on Grant Avenue, north of Broad Street.
Mailing Address:
300 E. Broad St.
Suite 100
Columbus, Ohio 43215-3746
If you have general, non-account specific questions about SERS you can send them to information@ohsers.org.
Resume Contact Info
2020 Holidays
The SERS office is closed to observe holidays on the following dates:
Cms Info Systems Contact Number
New Year’s Day: Wednesday, January 1
Martin Luther King, Jr. Day: Monday, January 20
Memorial Day: Monday, May 25
Independence Day: Friday, July 3
Labor Day: Monday, September 7
Thanksgiving Day: Thursday, November 26
Day after Thanksgiving: Friday, November 27
Christmas Day: Friday, December 25